Returns & Exchanges

To request a return or exchange, simply log in to your customer account using the email address you used to place your order.

If you don’t already have an account, you can create one using the same email address used for your purchase.

Once logged in, you’ll be able to see your previous orders and submit a request for a return or exchange.

Once your request has been approved, we’ll send you a QR code returns label. Simply take your parcel to any participating Post Office in the UK and have the QR code scanned — there’s no need to print a label.

Returns: The cost of the return label will be deducted from your refund.

Exchanges: Return postage is completely free.

Click the link below to log in and start your return or exchange.

Begin your return/exchange 

To receive a refund or exchange, the product(s) must be in their original condition with all protective packaging included. This means original tags, boxes, bags, labels, and swing tickets must remain attached. The product must be unworn and in the same condition for Hook Polo to process any refunds or exchanges.

It can take up to 10 working days for a returned parcel to reach us from the date it was sent. We will notify you via email once your return is completed. Any refund processed to a credit or debit card will appear on your statement within 5-7 working days from the processing date. If you paid through Klarna, your refund will be processed through Klarna. If you don't hear from us within 10 working days of sending your items back, please contact us with your order number and details about the returned items.

Please note: We can only accept returns within 30 days of receiving your order. Items must be returned unworn, unused and in their original condition, with all tags attached.

We are unable to accept returns for items that have been worn, damaged or altered, or for items returned outside of the 30-day returns period.

Sale items are final sale and cannot be returned or exchanged.