Returns & Exchanges

To start a return or exchange, please use our Returns Portal 

Free returns are avaible for customers who have purchased Checkout+ only.

To receive a refund or exchange, the product(s) must be in their original condition with all protective packaging included. This means original tags, boxes, bags, labels, and swing tickets must remain attached. The product must be unworn and in the same condition for Hook Polo to process any refunds or exchanges.

It can take up to 10 working days for a returned parcel to reach us from the date it was sent. We will notify you via email once your return is completed. Any refund processed to a credit or debit card will appear on your statement within 5-7 working days from the processing date. If you paid through Klarna, your refund will be processed through Klarna. If you don't hear from us within 10 working days of sending your items back, please contact us with your order number and details about the returned items.

Please note: We can only accept returns within 30 days of receiving your order. Items must be returned unworn, unused and in their original condition, with all tags attached.

We are unable to accept returns for items that have been worn, damaged or altered, or for items returned outside of the 30-day returns period.